Welcome to hookupfashion.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://hookupfashion.com and make purchases from us.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.
1. Information We Collect
We collect the following types of information when you interact with our website:
Personal Information You Provide:
Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely via our payment gateway, we do not store card details)
Account login credentials (if you create an account)
Automatically Collected Information:
IP address and browser type
Pages visited and time spent on site
Referring URL and device information
Cookies and tracking data (see Section 6)
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders
To send order confirmations, shipping updates, and receipts
To manage your account and provide customer support
To improve our website, products, and shopping experience
To send promotional emails and newsletters (only if you have opted in)
To prevent fraud and ensure the security of our platform
To comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers solely to operate our business, including:
Payment processors (e.g., Stripe, PayPal) to handle transactions securely
Shipping and logistics partners to deliver your orders
Email marketing platforms (only if you have subscribed)
Analytics tools (e.g., Google Analytics) to understand website usage
All third parties are required to maintain the confidentiality of your information and may not use it for any other purpose.
We may also disclose your information if required by law or to protect the rights, property, or safety of hookupfashion.com, our customers, or others.
4. Order Information & No Return/Exchange Policy
hookupfashion.com operates on a strict no return and no exchange policy. All sales are final. Please review your order carefully before completing your purchase.
We collect and store your order information (items purchased, order total, shipping address) solely to fulfill your order, provide after-sale support, and maintain accurate business records.
If you experience a defective or incorrect item, please contact us at support@hookupfashion.com within 48 hours of delivery with your order number and photos of the issue. We will review each case individually.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
Order records are retained for a minimum of 5 years for accounting and legal purposes
Account information is retained until you request deletion of your account
Marketing preferences are retained until you unsubscribe or request removal
To request deletion of your data, please contact us at support@hookupfashion.com.
6. Cookies & Tracking Technologies
Our website uses cookies, small text files stored on your device, to enhance your browsing experience. We use the following types of cookies:
Essential Cookies: Required for the website to function correctly (e.g., shopping cart, login session)
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including the checkout process.
7. Security of Your Information
We implement industry-standard security measures to protect your personal information, including:
SSL (Secure Socket Layer) encryption for all data transmitted on our website
Secure payment gateways that are PCI-DSS compliant
Restricted access to personal data within our team
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
8. Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.
9. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
The right to access the personal information we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data (subject to legal obligations)
The right to opt out of marketing communications at any time
The right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at support@hookupfashion.com.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
hookupfashion.com
Website: https://hookupfashion.com
Email: support@hookupfashion.com
For order-related inquiries, please include your order number in your message.